We are committed to ensuring the safety of our customers, whilst travelling with us and have a developed and clear strategy to ensure that all taxi drivers meet local and national safety standards. We constantly strive to improve our safety standards wherever appropriate.
Our responsibility is fully set out in clause 3 of our terms and conditions:
We provide you the online booking platform and the handling of your transfer order for pre booked taxi and mini bus transfers on the island of Kefalonia. As such, we accept no responsibility for the actual provision of transfer services. Our responsibilities are limited to publishing information on our website about the Services the Suppliers supply; passing on reservation information to Kefalonia taxi and Kefalonia mini bus Suppliers and informing you of any enforced changes to the terms of your booking. We hold no responsibility for any information about the transfers that we pass on to you in good faith. We hold no liability for any illness, injury, death or loss of any kind. Any claim for loss, injury, illness or death should be pursued with the Kefalonia Taxi & Kefalonia Mini Bus supplier directly or may be covered under the terms of your insurance.
Operating Licenses and Certification
All our Kefalonia Taxi & Kefalonia Mini Bus suppliers agree and certify that they fully comply with Greek trade regulations or legislation and possess all the necessary licenses and insurance policies as required by Greek law.
How we choose our Kefalonia Taxi & Kefalonia Mini Bus suppliers
We know that you are looking for the best Kefalonia Taxi & Kefalonia Mini Bus transfer service on the island of Cephalonia, therefore having that in mind we undertake a strict procedure for choosing the suppliers that are featured on our website.
All our Kefalonia Taxi & Kefalonia Mini Bus suppliers agree to the following duties under our standards in relation to Health and Safety.
All taxi suppliers agree to the following duties, amongst many others:
The Kefalonia Taxi & Kefalonia Mini Bus Supplier guarantees to provide fully roadworthy vehicles equipped with seat belts for every seat and to maintain a high level of service. Kefalonia Taxi & Kefalonia Mini Bus Supplier will promptly inform us of any complaints received from clients. Vehicles road-worthy condition, cleanliness, maintenance, that they are on average no more than 8 years old and that they comply in all respects with the Greek laws.
Staff attitude, staff dealings and communications with Kefaloniataxi.gr, its clients and partners. Under Greek law and regulations: driver’s qualifications, licenses and dress code.
The Kefalonia Taxi & Kefalonia Mini Bus supplier agrees to ensure that we are made aware of any new Greek legislation, which may have any effect on the operation of our business, as soon as it becomes known to them. Such guarantees given by our Kefalonia Taxi & Kefalonia Mini Bus suppliers help us to take care to provide the highest level of service to our customers.
Systems and Monitoring procedures
All transportation provided to our customers must comply with the appropriate local safety regulations, as set by Greek regulatory bodies. The Kefalonia Taxi & Kefalonia Mini Bus suppliers continually monitor developments in the law to ensure our compliance with current legislation. As we however take safety extremely seriously, we always strongly recommend that our clients take their own equipment such as child car seats and also fit their own equipment in the vehicle.
Procedure for emergencies
There is a 24 hours Emergency telephone number which is printed on our booking confirmation and which our customers can use in the event of a problem or incident in relation to the service provided.
In the event of a major incident we have our own Emergency Procedures in place which involve all of the senior management team in terms of liaising with the customer and customer’s family/friends and Taxi & Mini Bus Supplier.
Safety of passengers, whether clients of Kefaloniataxi.gr or not, is of the utmost importance and the drivers of all our vehicles will refuse carriage to any person who poses a threat to the safety of themselves or others due to their behaviour.