Frequently Asked Questions (FAQs)

What happens when I make a reservation in

Once you complete your booking at, the details are sent electronically to us, and we will make the appropriate arrangements according to the information input on the booking. We cannot be held responsible for errors in service due to incorrect information provided at the time of booking. It is your responsibility to check the details of your booking on the voucher prior to traveling and inform us as soon as possible if there are any errors.

What happens if I cancel my taxi transfer booking?

You may cancel your booking at any time via e-mail sent to Please note that a request for taxi transfer cancellation will only be accepted by email, should the lead passenger request the cancellation.

What does the taxi transfer price include?

A single price will include a one-way journey for the route booked. A return price includes both the arrival and departure journeys for the route booked.  The cost for taxis is priced per vehicle.  Excess luggage, sports equipment etc may incur additional cost.

Do infants count?

All infants and children are induded into all vehicles.  Upon request we can arrange for child seats and booster seats to be included for your journey at no extra cost.

How do I locate my taxi driver or pick-up point?

Your taxi driver will either be waiting at arrivals for you or at the entrance of the airport with a card stating your surname. Your booking confirmation will also specify all of the contact details.

What should I do if I cannot find my taxi driver or pick up point on arrival?

If upon arrival you are unable to locate your taxi driver you need to contact our emergency number which is located on the top right hand of your booking confirmation.

How do I find my taxi transport?

Usually our drivers will be waiting for you either at arrivals or at the entrance of the airport with a card stating your surname. If you are unable to locate your driver please call our emergency telephone number located on the top right hand corner of your booking confirmation. Please ensure you have your booking confirmation with you when you meet your taxi driver. We will not be held responsible for any failed transfers due to not having your booking confirmation with you.

What is the length of the journey?

Times stated on our website and vouchers are estimated and are applicable to a journey on a normal day. These times may vary according to the time of day, road works, local road closures or diversions, amount of traffic, local festivities etc.

How much luggage can I take?

The allowance per person for all vehicle types is one standard size suitcase (approximately (H)70cm, (W)47cm, (D)21cm) and one small piece of hand luggage. If you are travelling with excess luggage such as large suitcases, wheelchairs, pushchairs etc it is imperative that we are made aware of this at time of booking as extra charges may apply. Failure to do so may result in extra transport being required to accommodate excess baggage and additional charges may be applicable locally.

Do I need to tip the taxi driver?

The price paid does not include gratuities. It is customary to give a tip if you feel service has warranted it but this is entirely up to you

Will my taxi driver drop me off and pick me up at my accommodation?

Whilst the taxi transfers is a door to door service, on some occasions this may not be possible due to local restrictions such as pedestrian areas, road closures etc. Where these restrictions apply taxi drivers will drop and collect you from the nearest accessible point. The taxi supplier will not be responsible for transporting luggage.

The following cancellation policy applies.

Within 14 days of the departure date 100% cancellation fees - no money will be refunded.

15 - 60 days prior to the departure date 25% of the cost of the booking will be charged.

Outside of 60 days of departure a 10% administration fee per booking will be charged.

The date and time of email receipt will determine any charges that are applicable to your booking


The cancellation and amendment fees paid to shall be passed by onto the taxi transfer providers subject to retaining a reasonable administration fee as a proportion of the cancellation fee.

I decided to book a holiday at the last minute and need a transfer.

Online bookings can normally be made before 48 hours of departure. If you email we can check availability with our taxi drivers and advise promptly.

Is it safe to book online?

Yes it is, please check the status of our SSL certificate and our privacy policy.


All of our taxi drivers are insured. We do however recommend that you hold a valid insurance policy for the duration of your trip.

Policy on inappropriate/drunken behaviour/abusive language.

The taxi driver reserves the right to refuse carriage to any person who is thought to be under the influence of alcohol or drugs and/or whose behaviour/language is found to be abusive and could cause a threat or offence to the driver and any other passengers, or damage to the vehicle. No refund will be given for services not carried out because of the aforementioned reasons. For any damage that is caused to vehicles the individual responsible will be held liable for any charges incurred by the taxi driver.

What is your smoking policy?

All our taxi drivers operate a non-smoking policy in all vehicles.

What is your complaint policy?

If you encounter a problem with your taxi service, please call us using the number given to you on your booking voucher, and we will immediately try to investigate the matter with the taxi driver on your behalf and put things right. You need to notify us or the taxi supplier concerned within 28 days of your return journey. Complaints received after this time period will not be accepted.

Complaints arising from failure to follow our Terms and Conditions, such as not travelling with your booking voucher, non-reconfirmation of taxi transfer and incorrect information will not be considered.

In the event of being unable to find the taxi driver, we ask you to call us directly at telephone number found on your booking confirmation. Failure to do this may result in any eventual claim being invalid.

If you have any service issues upon your return, in relation to services booked through, you should direct them to us via email at We will liaise with the taxi supplier and respond to resolve all service issues within 28 days of notification.

What happens if my flight is delayed?

If the flight is delayed and your flight number is correct, our taxi driver will wait for you at the airport, for as lons as it takes, without additional charge.